Privacy Policy
Last Updated: 11 August 2026
At Vitamed Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website www.vitamedfoods.com.
By using our website or contacting us through the available communication channels, you agree to the practices described in this Privacy Policy.
1. Information We May Collect
When you contact Vitamed Foods through our website, WhatsApp, phone, or email, we may collect information such as:
- Your name
- Mobile or WhatsApp number
- Email address
- Delivery or business address, where required
- Product or order-related information
- Information you voluntarily provide while communicating with us
- Any other information necessary to respond to your enquiry or process an order
We only request information that is reasonably necessary for providing our products and services or responding to your enquiries.
2. How We Use Your Information
The information collected may be used for purposes including:
- Responding to product enquiries and customer questions
- Processing and managing orders
- Communicating with customers regarding products and orders
- Providing quotations and product-related information
- Arranging delivery or dispatch where applicable
- Handling complaints, returns, replacements, or customer support
- Improving our products, services, and website
- Maintaining business records
- Complying with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our business activities without a valid reason or, where required, your consent.
3. WhatsApp, Phone & Email Communication
If you contact us through WhatsApp, phone, or email, we may retain relevant communication and contact details for customer service, order processing, business records, and follow-up.
Your use of third-party communication platforms such as WhatsApp, email providers, or mobile networks may also be subject to the privacy policies and terms of those respective service providers.
4. Cookies & Website Data
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience.
Cookies may collect information such as browser type, device information, pages visited, and general website usage information.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Information Sharing
Vitamed Foods does not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers, delivery partners, technology providers, or other parties when reasonably necessary to:
- Fulfil an order
- Arrange delivery
- Provide customer support
- Operate and maintain our website
- Comply with legal obligations
- Protect our business, customers, or legal rights
Any information shared will be limited to what is reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet or third-party communication services.
7. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, order records, accounting, legal, regulatory, and business requirements.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal obligations.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
Vitamed Foods is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage users to review the privacy policies of third-party websites before providing them with personal information.
9. Children’s Privacy
Our website and services are intended for general users and businesses.
We do not knowingly collect personal information from children for the purpose of providing services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information held by us.
If you wish to make a privacy-related request, please contact us using the details provided below.
11. Changes to This Privacy Policy
Vitamed Foods may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.
Any changes will be published on this page along with an updated “Last Updated” date.